Use the password-reset option on the Portal sign-in page and enter the email registered to your account.

Reset steps

  1. Request one reset email.
  2. Open the newest message received.
  3. Use the secure link before it expires.
  4. Create a strong password that you do not use elsewhere.
  5. Sign in again from the official Portal URL.

Older reset links may stop working after a newer request. If you no longer have access to the registered email, create a Compliance & KYC ticket so account ownership can be reviewed securely.

Support will never ask you to send your current password by email or ticket.